CLEAN HOUSES Terms and Policies
Safety – Key and Alarm Systems:
Most all WE CLEAN HOUSES customers leave a key to their home at our
office. We take extreme measures to protect each key. We assign every
customer key a security code and store it in a locked and secured cabinet. Managers will
access your key the day of your scheduled cleaning, and then return it to
the locked and secure cabinet by the end of the day. No identifying information is ever
put on any key. Also for your safety, we do not return keys by mail.
Customers must come in person to the WE CLEAN HOUSES office and present a
picture ID before a key will be released.
If you have an alarm system,
we will need instructions on its
operation. We recommend you have a seperate code for service personel. You
will always know who has accessed your home.
Cancellation or Not at Home:
If it is necessary to cancel/skip any scheduled cleaning day, please notify
WE CLEAN HOUSES at least a 24 hours before the scheduled day. That will
allow us to reassign the team to another appointment. In the event we arrive to
clean at a schedule time and our pre-arranged entry is not available then
you will be charged a $35.00 lock out fee which will be applied to your
account. We apologize for this
policy but we must pay the team for time spent.
that all your needs are addressed, please correspond all requests and
changes directly to WE CLEAN HOUSES (281) 997-2711 or
us. Please do not
communicate these important details with team members. If for some
reason you wish to terminate service, please be sure to contact our office.
Payment is due at the time of the service, so most of
the time regular clients just leave us a check. We accept also accept credit
cards, cash, check, and bill pay. A $25.00 fee is
applied to all returned checks.
Breakage or Damages:
We train our staff to take extra care with your belongings, however
occasinal accidents do happen. Our staff is instructed to report breakage or
damage immediately to our office, and to you if you are home. If you believe
that something has been damaged or broken by us, we need to hear about it
within 24 hours after your appointment. We do not take responsibility for
damage not reported within this time frame.
family heirlooms, priceless or expensive items. Please secure these items, if possible,
and inform WE CLEAN HOUSES so we may take every precaution.
HOUSES, at it's sole discretion, and with out admitting liability, may offer
to replace or repair the property.
We cannot take responsibility for
damaged items that were broken because they were not properly attached or
secure. (For example, a hanging picture that was improperly attched to the
wall), or items that had prior damage.
Since cleaning is a very personalized and subjective service, we cannot
offer refunds to customers. However, we want you to be 100% satisfied with
our service. Best policy is to just call or email us right away. You are
important to us.
Step Stool / Ladder Policy:
WE CLEAN HOUSES will not allow its cleaning professionals to use
ladders or step stools higher than 3 steps for the safety of our team
Large and Heavy items:
For safety and liability reasons, please be reasonable when asking staff to
pick up or move heavy objects.
WE CLEAN HOUSES takes pride in our reliable and punctual scheduling. Cleaning service
customers are called the day before and given a 2 hour appointment window.
A 10 to 12 window means the team will arrive anytime between 10 am and 12
noon, and stay the allocated time period.
While most WE CLEAN HOUSES cleaning teams are pet friendly. We ask you to
take all reasonable precautions to prevent injuries to our staff and your